Job Openings

Client Service Specialist

Job ID: BH340025

Category: Recent Graduate, Customer Support, Customer Service

Specialty: Administrative

The Client Service Specialist is responsible for performing day to day activities in the customer service department: answer incoming calls, process customer orders, provide information in response to customer inquiries, resolve customer complaints, support sales team while providing unparalleled customer service. Works under general supervision in a team-based environment.  

Primary Responsibilities: 

  • Provide exceptional customer service to all clients: scheduling, follow up, delivery confirmation, release programs.

  • Accurately process customer quotes, orders, acknowledgements, return authorizations, set up new client accounts.

  • Coordinate order management with the Customer, Planning, Shipping, and transportation when applicable.

  • Answer customer FAQ’s and other product, service, pricing, and delivery information questions in a timely and professional manner.

  • Maintain client notes and records with the highest degree of accuracy in ERP systems.

  • Field and distribute incoming phone calls and email inquiries. Qualify leads and inquiries – distribute to sales as required. 

  • Research and resolve customer concerns and complaints, escalate as needed

  • Serve as liaison between the customer and other company departments – planning, manufacturing, shipping, transportation, etc.

  • Develop a detailed knowledge of our programs, products, and services.

  • Maintain and promote both an environment of continuous improvement and lean manufacturing practices.

  • Educate customers about additional products and services which are available.

  • Support sales team as required.

  • Participate in team, customer complaint and other meetings, projects and events as required.

  • Follow company policies, procedures and designated SOPs and Work Instructions.

  • Comply with all safety guidelines and standards as dictated by 5S practices.

  • All other duties and responsibilities as assigned.

 

Qualifications and Requirements:

 

  • Minimum 2+ years experience in customer service

  • Excellent written and verbal communication skills 

  • Strong interpersonal skills and ability to work with others in a positive and collaborative manner

  • Demonstrated ability to organize and work accurately, follow instructions/schedules/timelines and handle multiple priorities

  • Must be flexible and able to adapt to changes in priorities with minimal supervision 

  • Excellent organizational skills, strong attention to detail, and outstanding follow up 

  • Proficient MS Office (Outlook, Word, Excel, PowerPoint)

  • Experience with ERP system and Customer Relationship Management application

  • High School Graduation or equivalent preferred

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Franklin, Massachusetts