Job ID: BH336327
Category: Project Coordinator
- Support end to end enterprise service delivery
- Conducts system and MS Excel edit cleanup including researching and determining reasons for errors and resolving errors with guidance and support from the Delivery Specialist
- Monitors site to ensure optimal staffing levels.
- Facilitates real-time discussions with necessary stakeholders.
- Consults and coordinate with Sales & Service Center and other internal functional areas
- Works with the Delivery Specialist to recommend process improvements that were identified from participant issues, recurring edits, process delays, and quality problems
- Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
- Helps with the integration and implementation of new call center technologies.
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.