Job Openings

Patient Services Representative (Spanish speaking)

Job ID: BH334777

Category: Customer Service

Specialty: Administrative

Patient Services Representative (Spanish speaking)


Hours: 9-5/8-4. 40 hours per week.

Job Location: Waltham

COVID: This is an in office job.

Dress: Business casual/casual

Industry:  Healthcare

Why Open: Extra help. They are busy!

Must Haves:

  • Fluency in Spanish language
  • Customer service demeanor


  • Salesforce
  • Insurance industry experience

The Patient Services Representative communicates directly with individuals and couples who are interested in learning more about their fertility treatment options and the services offered. This role is 100% phone-based and is the perfect opportunity for those who value advising individuals of their treatment options. Responsibilities include fielding phone and web inquiries from individuals who would like to know more about fertility treatment services, need basic pre-treatment path advice, or would like to book an appointment.

The role requires excellent telephone and customer service skills, empathy, professionalism, computer skills, and a willingness to learn more about fertility care and the state-of-the-art options that are available to individuals and couples looking to start a family. 

Essential Duties and Responsibilities:

  • 100% telephone interactions
  • Fielding phone and web inquiries from individuals who would like to know more about fertility treatment services
  • Provide general pre-treatment path advice, treatment/technologies info, and Boston IVF-practice information
  • Schedule initial consultations in scheduling system
  • Reporting and tracking of all patient referral sources and interactions
  • Processing and tracking new patient paperwork, medical records, and insurance referrals


Job Requirements and Skills:

  • Fluent in Spanish
  • Upbeat, professional phone manner
  • High School Diploma (minimum)
  • 1-2 Years Customer service experience
  • Proficient in Microsoft Office Suite (2 years minimum experience)
  • Call center experience working directly with patients 1-on-1 a plus (but not required)
  • Healthcare environment a plus (but not required)
  • Multi-lingual skills a plus
  • Experience with customer relationship management software a plus, specifically Salesforce (but not required)

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: Waltham, Massachusetts