Job Openings

Director of Operations

Job ID: BH334501

Category: Director, Operations

Specialty: Other

The Director of Operations will coordinate between our company and key partner 3PL and transportation networks to deliver a high volume of products to customers across the globe. You will be responsible for managing key 3PL relationship(s) and work cross-functionally with other teams to ensure the right amount of product is at the right place at the right time. We’re growing quickly and taking on a high degree of complexity in our business, so we need someone who can roll up their sleeves, remain flexible in a highly dynamic environment, and help build a scalable platform.


  • 10+ years relevant experience in global warehouse management, logistics and distribution with a successful track record of managing these operations

  • Experience working in any consumer facing industry with broad, multi-brand product portfolios (Apparel, CPG, etc.) via DTC and wholesale models

  • Strong Knowledge of ERP (NetSuite preferred), WMS, TMS, EDI, ASN transfers, FSFE, Duty Drawback, classification, Import/Export duty mitigation, shipping optimization, vendor/customs compliance, and other regulatory and legal aspects of distribution and transportation

  • Measurable experience with managing cost performance and improving inventory management, order management, and warehouse management systems and processes

  • Strong track record of managing and guiding direct reports

  • Cross functional project / program management and improvement experience with demonstrated influence in outcomes

  • Ability to successfully problem solve in an unstructured, growing, dynamic environment with changing priorities — while maintaining discipline on key deliverables

  • Enthusiastic, self-governing, accountable, and proactive team player who manages change with urgency & persistence

  • Highly organized and a critical thinker



  • Strategize, develop, and execute our global operations strategy to serve a variety of business models, customers, and markets

  • Manage the full lifecycle of 3PL partnership(s), from RFQ/RFP to day-to-day execution

  • Drive KPI management and continuous improvement to optimize our partner performance via SLAs, SOPs, and KPIs around on-time delivery, receiving, transfers, order fulfillment accuracy, inventory accuracy, compliance, process, etc.

  • Develop and administer SOPS (standard operating procedures) for executing activities for incoming and outgoing shipments, handling and disposition of products, and maintaining high standards of inventory accuracy

  • Identify, prioritize, and implement systems integration and operational process improvements at the macro and micro level

  • Partner with Merchandise Planning, Production, Sales, and Finance colleagues to improve processes, systems, and efficiency so we can continue to scale our business

  • Source and leverage new and existing logistics and distribution partners to ensure market competitive rates and services and maintain key business KPI’s

  • Manage the collection, reporting and feedback regarding inventory transactions using NetSuite, Excel, queries and WMS reporting

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: New York, New York