Job Openings

Director of Patient Call Center

Job ID: BH334005

Category: Call Center, Billing Supervisor

Specialty: Accounting & Finance

No HS… AR/ Project Odd… TEMP to PERM

Job Title: Director of Patient Call Center

Interview Process: ASAP

Hours (any flex on start/end times / any remote work?): 40

Job Location: Bedford (Must be able to go into the office)

Dress: Business Casusal

Industry: Healthcare

Why Open: Turnover

Must Haves:

  • 5+ years of experience
  • Experience in some Billing management capacity

Preferred:

  • BA

Job Summary:

Purpose Oversee and direct all aspects of Patient Call Center including in?house and remote staff.

Duties and Responsibilities
1. Oversee all employees in the Patient Call Center
2. Monitor training of all new hires
3. Work with department Managers to resolve issues within the department
4. Develop new processes and reinforce existing processes
5. Communicate new client information to department Managers and staff
6. Monitor appropriate workload of staff and staff productivity
7. Review all current and new employee audits
8. Assign work to staff and ensure completion a. May delegate day to day oversight to supervisors or team leads
9. Ensure staff is trained and aware of job and company expectations and determine remedial action when needed
10. Ensure cooperative team environment by a. Effectively communicating with staff about department and company initiatives b. Adjusting procedures as necessary to create process efficiencies c. Resolving issues among staff d. Encouraging constructive feedback from staff and between team members
11. Manage recruitment process including a. Identifying needs b. Posting internally c. Screening and interviewing candidates
12. Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security a. Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in relevant to this position b. Ensure departmental managers and employees follow the Code of Conduct, compliance policies and procedures c. Administer the appropriate sanction when an employee violates a compliance policy or procedure 2
13. Review and approve time and attendance records according to company standards
14. Provide on?going feedback and annual performance reviews
15. Uphold company mission, vision and values
16. Proactively monitor company policies and address transgressions appropriately
17. Facilitate meetings within department and make presentations to senior management as needed
18. Monitor and enforce compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Qualifications:
Education (Degrees, Certificates, Licenses, Etc.)
Bachelor’s degree preferred or equivalent combination of education and experience required.
Computer Skills Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MS Word required.

Experience 5+ years’ billing management experience in a healthcare setting.
Specific Job Knowledge, Skill and Ability
1. Ability to learn new and existing software
2. Ability to understand the capabilities and limitations and integrations within the entire infrastructure of the company
3. Ability to work effectively on a team
4. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives and propose solutions 5. Must possess strong interpersonal skills
6. Ability to communicate effectively verbally and in writing
7. Ability to multitask and change direction at any given time
8. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
. Ability to write routine reports and correspondence
10. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
11. Ability to deal with problems involving several concrete variables in standardized situations
12. Specific vision abilities required by this job include close vision 3
13. Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms

Show below information to candidates or review

TEMP to PERM

Job Title: Director of Patient Call Center

Interview Process: ASAP

Hours (any flex on start/end times / any remote work?): 40

Job Location: Bedford (Must be able to go into the office)

Dress: Business Casusal

Industry: Healthcare

Co Size: Large
Team Size: 10+

Why Open: Turnover

Must Haves:

  •  

Preferred:

MUST SEE IN MARKETING NOTE:

*Note if a we can send an unformatted resume
 

Do send:

Do not send:

Company Pitch/BackStory/Color:

Job Summary:

Purpose Oversee and direct all aspects of Patient Call Center including in?house and remote staff.

Duties and Responsibilities
1. Oversee all employees in the Patient Call Center
2. Monitor training of all new hires
3. Work with department Managers to resolve issues within the department
4. Develop new processes and reinforce existing processes
5. Communicate new client information to department Managers and staff
6. Monitor appropriate workload of staff and staff productivity
7. Review all current and new employee audits
8. Assign work to staff and ensure completion a. May delegate day to day oversight to supervisors or team leads
9. Ensure staff is trained and aware of job and company expectations and determine remedial action when needed
10. Ensure cooperative team environment by a. Effectively communicating with staff about department and company initiatives b. Adjusting procedures as necessary to create process efficiencies c. Resolving issues among staff d. Encouraging constructive feedback from staff and between team members
11. Manage recruitment process including a. Identifying needs b. Posting internally c. Screening and interviewing candidates
12. Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security a. Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in relevant to this position b. Ensure departmental managers and employees follow the Code of Conduct, compliance policies and procedures c. Administer the appropriate sanction when an employee violates a compliance policy or procedure 2
13. Review and approve time and attendance records according to company standards
14. Provide on?going feedback and annual performance reviews
15. Uphold company mission, vision and values
16. Proactively monitor company policies and address transgressions appropriately
17. Facilitate meetings within department and make presentations to senior management as needed
18. Monitor and enforce compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

Qualifications:
Education (Degrees, Certificates, Licenses, Etc.)
Bachelor’s degree preferred or equivalent combination of education and experience required.
Computer Skills Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MS Word required.

Experience 5+ years’ billing management experience in a healthcare setting.
Specific Job Knowledge, Skill and Ability
1. Ability to learn new and existing software
2. Ability to understand the capabilities and limitations and integrations within the entire infrastructure of the company
3. Ability to work effectively on a team
4. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives and propose solutions 5. Must possess strong interpersonal skills
6. Ability to communicate effectively verbally and in writing
7. Ability to multitask and change direction at any given time
8. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
. Ability to write routine reports and correspondence
10. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
11. Ability to deal with problems involving several concrete variables in standardized situations
12. Specific vision abilities required by this job include close vision 3
???????13. Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Bedford, Massachusetts