Job Openings

Customer Service Manager

Job ID: BH331688

Category: Customer Service

Specialty: Administrative

This Position is for a Customer Service Manager

Position reports to the Director of Logistics
Supervision responsibility for 4-6 customer service representatives managing domestic and affiliate sales orders.

Direct the daily operations for the customer service department including;
Monitor and manage sales order process
Handle Complex and Escalated Service Issues
Interface with various departments such as; Sales, Distribution, Transportation, Supply Chain, Finance.
Customer returns
Customer/fulfillment requirements such as; Master Data, Promotional rules, Account specific needs.
Internal reporting of various sales order shipment or customer data
Monitoring of Customer KPI's or Scorecards
Oversee the achievement of customer service levels

Education and Experience:
Bachelor's Degree required. Experience in CPG/OTC Customer Service/Order Management. Knowledge of JD Edwards systems is a plus
Excellent Communication and use of MS Office
Understanding of EDI transactions

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based