Customer Service Representative
Job ID: BH331445
Category: Customer Service
*Higher pay should be awarded to those who are licensed.
*Bi-lingual and P&C Licensed Preferred.
• Respond promptly and professionally to incoming telephone calls, chats and tickets
• Assist with order problems, exchanges, edits and tracking
• Develop a knowledge of products, services etc and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies and safety rules
• Maintain established performance levels
• High School Diploma
• Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.